Our Guiding Principles
When our CSR Committee was first established in 2003, we documented our Guiding Principles in recognition of how we view our responsibilities. We have recently revised the wording of these Principles in order to better reflect and express our commitments to our stakeholders and the environment.
For more information on how we implement these Principles, please refer to the relevant section of the report.
Corporate Social Responsibility at Legal & General means:
Customer Experience
- Providing good value, fit for purpose products which meet or exceed customers' reasonable expectations
- Communicating in a clear, appropriate and accessible way
- Delivering a positive experience throughout a customer's relationship with us
Employee Partnership
- Working in close partnership with our recognised trade union, Amicus
- Providing a flexible, supportive, healthy and safe working environment
- Adopting policies and practices which encourage an appropriate work/life balance
- Applying open and fair processes for recruitment and promotions
- Promoting our values: customer focus, teamwork, open and fair, and results driven
Community Involvement
- Investing in charitable causes and social enterprises that are closely aligned to our business activities
- Supporting the community as a whole, but especially those communities in which our main offices are based
- Supporting and encouraging our employees in their charitable and community involvement
Suppliers
- Dealing with suppliers fairly and objectively at all times
- Promoting and encouraging responsible business practices by the suppliers of our goods and services
Environment
- Minimising any negative impact on the environment arising from our business activities
Investment
- Promoting responsible business practices in the companies in which we invest