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Welcome

Tim Breedon, Group Chief Executive
Welcome to our 2008 Customer Experience Report. We will produce this report each year as part of our commitment to the Association of British Insurers' Customer Impact Scheme.
ABI’s Customer Impact Scheme

This year, we are pleased to publish details of our Customer Impact Survey results.
In reporting our survey results, we have presented our scores for each of the three commitments. In addition we have also included some of our scores against the areas that we said we would focus on in last year’s report.

Tim Breedon
Group Chief Executive

Feedback

We hope you find our 2008 report clear and informative. If you have any comments or feedback on the report, please send any requests or comments to us.
Please let us know if you need this report in another format such as Braille or audiotape.

Our Commitment scores

Customers are at the heart of our business. We continually strive to meet the demands and challenges of delivering the products they need.
In our report we have included scores for our three commitments.

Our 2007 report is available at www.legalandgeneral.com/customer-experience-report
Our Customer Experience Report has been verified through our Group Internal Audit processes and procedures.

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Download PDF 2008 Customer Experience Report
(9 pages | 322 kb)

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